Privacy Policy

This privacy policy sets out how Direct Resilience Training Solutions uses and protects any information that you provide when you use this website.

Direct Resilience Training Solutions is committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is:

Direct Resilience Training Solutions
Company Registration Number: 17284116 (Registered in England and Wales)
Registered Address: 2 St Peter's Street, Huddersfield, United Kingdom, HD1 1LN

1. Information We Collect

We may collect and process the following types of information:

Information you actively provide to us (via our contact form):

  - Name
  - Email address
  - Phone number
  - Company or organisation name
  - Any other information you choose to include in your enquiry message

2. How We Use the Information We Gather

We require this information to understand your needs and provide you with a better service, specifically for the following reasons:

  - To respond to your enquiries regarding our training courses and services.
  - To manage and arrange training bookings.
  - To improve our website layout and content based on how users interact with it.
  - To monitor system security, detect bots, prevent spam, and protect our website against cyberattacks.

We process your personal data based on Consent (when you voluntarily submit your details via our contact form) and Legitimate Interests (to respond to business enquiries, ensure website security, and manage our training operations).

3. Data Storage and Sharing (Third-Party Processors)

  - Storage: Your data is stored on secure servers operated by our professional, third-party web hosting provider.
  - No Selling or Renting: We will never sell, distribute, or lease your personal information to third parties.
  - Data Location: All website data and server logs are stored on secure servers located within the UK or the European Economic Area (EEA), ensuring compliance with UK data protection laws.
  - Service Providers: We only share your data with trusted service providers (like our hosting partner) who are contractually obligated to keep your information secure and confidential, and who only process it under our strict instructions.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact form enquiries that do not result in a booking are regularly reviewed and securely deleted.

5. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we and our hosting provider have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Your Rights

Under UK data protection laws, you have rights we need to make you aware of. You have the right to:

  - Access the personal data we hold about you.
  - Rectify any inaccuracies in your data.
  - Request erasure of your data.
  - Object to or restrict the processing of your data.
  - Request data portability (the transfer of your data to another provider).

If you wish to exercise any of these rights, or if you have any questions about this policy, please contact us at directresiliencets@gmail.com

If you are not satisfied with our response or believe we are processing your personal data unfairly, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Cookie Policy

To understand what cookies are, how we use them, the types of cookies we use, and how to control your cookie preferences, please see our Cookie Policy.

8. External Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Changes to the Privacy Policy

Direct Resilience Training Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Last updated: July 2026